Refund policy

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the "Email" field, enter your email address, and then click "Continue".
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store. 
8. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

You can send your return to: 

Reinhard Frans WW E-commerce BV

Attn. return

Frederikstraat 8

2514 LK  Den Haag

Nederland

Information about warranty & returns

Return

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product, with the exception of custom-made products. You will then be credited the full order amount excluding shipping costs. Only the costs for returning from your home to the webshop are for your own account.

If you make use of your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in the original condition and packaging to Reinhard Frans.

To exercise this right, login to Your Reinhard Frans account online and request a refund for the order in question, alternatively if you would prefer you may contact us at customerservice@reinhardfrans.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Return exceptions:

• Used goods
• Custom made products

Warranty

Everything that breaks down within a reasonable period of time, but no later than within three months, for a reasonable reason, is for our account.