You can make this known via email at customerservice@reinhardfrans.com . We will then contact you and send a return label via email. The customer must do this within 14 days of receiving the order.

If you want to exchange your order for any reason, you can do so within 14 days of receipt. You can notify us by email at info@reinhardfrans.com . We will then send you a return label via email.
The items must be unused, undamaged, and packaged in the original packaging. The original packaging (shoe box) should not be used as a shipping box. It should be packed in an outer box or plastic bag.
Once we have received the return package in good order, we will promptly send the correct items to you. You will be informed as soon as the package is accepted by the carrier. If there are any shipping costs for this, they will be charged to you. The package will be sent to the address provided to us in the original order.

Once Reinhard Frans has received your return for exchange, it will be processed immediately, and the new item will be shipped the next working day. If it turns out that the new item is not in stock, we will notify you and have it made at our Atelier. This typically takes between two and three weeks.

You can cancel your order without giving a reason. If the order has not yet been shipped, we will credit the entire order amount, including shipping. The order amount will be refunded within 14 days. If you cancel the order while it is already on its way to you, the shipping costs will be your responsibility. We will deduct this from the refund.

An order for a pair of Customize Shoes cannot be canceled. The order is processed almost immediately after it is placed and cannot be changed.

A reasonable period after purchase, depending on what has broken for a reasonable reason. After assessing the damage, we will inform the customer. Wear and tear on soles and heels are not covered by the warranty.